Effective Date: 7-1-2025

At Outline Scraper Blades, we stand behind the quality of our scraper blades and tools. If you’re not completely satisfied with your purchase, we’ll do our best to make it right.

1. Eligibility for Returns

We accept returns within 14 days of delivery. To qualify for a return:

• The item must be unused and in original condition

• The item must be in its original packaging

• You must provide proof of purchase (order number or receipt)

Returns requested outside the 14-day window may be denied.

2. Non-Returnable Items

The following are non-refundable and non-returnable:

• Custom-cut or special-order blades

• Items marked as final sale

• Used products showing signs of wear or misuse

3. Return Process

To initiate a return, email us at [email protected] with your order number and reason for return. If your return is approved:

• We will provide return instructions and a return address

• You are responsible for return shipping costs unless the return is due to our error or a defective item

Do not send returns without contacting us first — unauthorized returns may not be processed.

4. Refunds

Once your return is received and inspected:

• If approved, your refund will be processed to the original payment method

• Refunds typically appear within 5–10 business days, depending on your bank

• Shipping charges are non-refundable, unless the item was defective or we made a mistake

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us within 7 days of delivery and we’ll work with you to resolve the issue quickly.

6. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately with photos and your order number. We will send a replacement or issue a full refund as appropriate.